We stand behind the quality of our products and services. If you are not satisfied with your purchase from us, simply contact Customer Support within 6 days from the date you receive your order (or the date it was scheduled to arrive), return the order in its entirety and we will refund the full purchase price of the product(s) in question, excluding shipping and processing costs. Indeed, we take great pride in our commitment to customer satisfaction. However, certain circumstances are beyond our control and are not covered by the guarantee.
Please note that we cannot be responsible for:
- Spelling, punctuation or grammatical errors made by the end user.
- Inferior quality or low-resolution of uploaded images.
- Design errors introduced by the customer in the document creation process.
- Errors in user-selected options such as choice of finish, quantity or product type.
- Damage to the products arising after delivery to the end user.
- The differentiation of colors and sizes as they appear on the computer screen of the end user during the ordering process prior to processing, as compared to the finished products.
***Please preview your designs carefully and correct any mistakes prior to placing your order. In an effort to keep costs down and pass substantial savings along to our customers, we do not proof documents created by the end users prior to processing. If you need assistance please contact customer support.